Computer & remote tech support
Setup, troubleshooting, software questions, and patient guidance when technology gets in the way.
Technology support, made human
Patient computer help without the overwhelm.
Patient, reliable computer help for real life — from the person who will slow down, listen closely, and stay with you until it works. Roy Jones Consulting provides clear, jargon-free support for individuals, families, and small businesses in Ohio.
How I help
Practical help for the whole picture.
Start with the thing that brought you here. We can take it from there — one clear next step at a time.
Advocacy & resource navigation
A steady hand for forms, appointments, public assistance, and complicated systems.
Safety, backup & data protection
Virus or malware removal, backups, data protection, and a safer digital routine.
Small-business technology
Dependable support and custom software or SaaS development for growing teams.
My approach
Competence is good. Care is better.
Technology support should leave you feeling more capable, not more confused. Roy listens first, translates the technical bits, respects your pace, and stays with the work until the next step feels manageable.
About Roy
Technology is only useful when it works for people.
Roy Jones Consulting & Virtual Services, LLC grew from a simple belief: capable help should feel approachable. Based in Ohio, Roy pairs a problem-solver’s mind with the patience to meet people exactly where they are — whether that is at a home computer, on a video call, or inside a system that was never designed to be easy.
Questions, answered
Before you reach out.
Do I need to know exactly what is wrong?
Not at all. Tell Roy what you are trying to do and what is getting in the way. The first step is understanding the situation, not naming the diagnosis.
Can you help remotely?
For computer support, all support is provided through a remote session unless another arrangement is agreed upon in advance. Roy will explain what is happening before any access is requested.
Do you work with small businesses?
Yes. Small-business technology support and custom software or SaaS development are important parts of the practice. Start by describing the work you want to make easier.
What if I need advocacy or resource help?
That is welcome here. Roy can help you organize information, navigate resources, prepare for calls, and identify a practical next step.
Start with hello
Let’s find your next step.
Share a little about what is going on. Your message will be sent directly to Roy so the conversation can get started.
Prefer a callback? (614) 756-0345